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Energy firms `not refunding overpayments automatically`

01/07/2009

A new report by consumer group Which? has claimed that energy firms are not making automatic refunds to some customers who have overpaid, according to The Telegraph.

Which? said that some companies were keeping hundreds of pounds worth of customers` overpayments before a refund would be issued.

Overpayments can occur when customers who make fixed payments towards their bills end up using less energy than expected.

A spokesperson for Debt Advisers Direct said: "In these difficult times, it`s important that we all manage our finances well, and keeping a close eye on household bills is just one way of doing that. Claiming back overpayments can be a big boost to the finances, especially for people in debt.

"That said, having some credit on an account can be an advantage in the winter, when usage typically rises and more people find themselves falling into debt on their accounts."

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